An article in the Wall Street Journal gives more detail in previous reports healthcare.gov, a site of federal health insurance Exchange created the patient under the protection and Affordable Care Act (PPACA, aka ObamaCare), sending erroneous data to insurers. The implications could be severe for applicants.
As the WSJ and other sources have reported, the front-end errors and delays at healthcare.gov have begun to decrease. In the process they have exposed other problems.
Few applicants who managed to complete the application process can be considered lucky. Insurance companies say that data is still moving slowly, but are still being overloaded due to frequent errors. The WSJ quoted industry executives as saying that the registration data include "duplicate entries, spouses reported as children, missing data fields and suspected eligibility determinations". A company also reported that some applications contained 3 spouses according to the application.
Insurance companies must clean the registration data. This is usually a manual process and, in some cases, impossible without more conclusive information. For example, the inscription in the registers are not time when they arrive at the insurer, so if two applications differed in some details, it is not clear which one is the correct. Blue Cross & Blue Shield of Nebraska has hired temps contact members for clarification.
The WSJ notes that problems could do lasting damage to the law if customers are dissuaded from registering or mistakenly believe that they have coverage when they do not.
A spokesman for the Department of health and human services, which administers the program, says that the system is working and working aggressively to address the problems that come. Executives of four health plans said that HHS had pressured not to make public his concerns about the data.
From the WSJ:
Larry Seltzer has been a recognized expert in technology, with emphasis on mobile technology and security in recent years
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